I read the tweets coming from the Workday Technology Summit on August 23 and was surprised. A couple of the analysts seemed to suggest that Workday should stop talking about its SaaS Multi-Tenant technology approach and focus instead on the business value of the Workday application when they are talking to customers. While that might be good advice for Workday, I hope the analysts are not advising customers who are looking to purchase SaaS solutions to focus only on the functionality of the application and not worry about the technology. Potential customers should absolutely dig into all the nooks and crannies of a vendor’s technology.
Vendors are not to be trusted especially when it comes to HR data. If you are a customer thinking of using a SaaS vendor for HCM/TM applications (especially core HR) you had better make sure that the Vendor is using technology that is proven and fully supportable. Sometime after go-live when the SaaS application experiences an outage or data breach is not the time to discover the vendor’s servers are running Windows Server 2000 or the database is Oracle 8i or the “servers” are a rack of Psystar towers. You might get compensated for the downtime but at that point you probably have lost confidence in the vendor.
Customers need to fully understand the technology used to power the SaaS application. Purchasing HR applications/software should always be a joint venture between HR and IT. HR can focus on functionality and usability and IT can focus on technology and security.